Hybrid Customer Support Officer — Growth & Mentorship

Brighte; Sydney; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Office near Wynyard Station

Free lunch every Tuesday

Mentorship and training

Anniversary leave

Employee Share Option Plan

Job summary

Brighte is seeking a Customer Support Officer to help customers through their application journey, making every step simple and positive.

Join a supportive team with regular training and mentorship, flexible hybrid work from home or our Sydney office five minutes from Wynyard, and clear opportunities to grow with Brighte. No prior corporate experience required—recent graduates welcomed; strong communication and problem-solving valued.

Qualifications

• Recent or near completed tertiary qualification.
• Some customer service experience gained in hospitality, retail, or contact centre.
• Strong verbal and written communication skills.
• Empathy, patience and ability to stay calm in challenging situations.

Responsibilities

• Make and take inbound/outbound customer calls.
• Respond to general customer enquiries.
• Support customers through their application process.
• Assist with account enquiries and updates.
• Record accurate customer information in the CRM.
• Process payments and document payment arrangements.
• Provide basic IT-related troubleshooting support.
• Assist with withdrawals and cancellations.
• Work toward agreed customer service targets and SLAs.

Skills

Customer service

Verbal communication

Written communication

Empathy

Data entry

Problem solving

Learning mindset

Attention to detail

Education

Tertiary qualification or near completion

Tools

CRM software

Payments platform

Job description

Brighte is seeking a Customer Support Officer to help customers through their application journey, making every step simple and positive.

Join a supportive team with regular training and mentorship, flexible hybrid work from home or our Sydney office five minutes from Wynyard, and clear opportunities to grow with Brighte. No prior corporate experience required—recent graduates welcomed; strong communication and problem-solving valued.