Customer service officer (hybrid / flexible work)

seek.com.au; Willoughby; Hybride; AUD 39 000 - 52 000; Plein temps

Avantages offerts par ce poste

In-person training in Chatswood

Hybrid or remote work after training

Global company with 20+ countries

Flexible working arrangements

Résumé du poste

Seek is an Australian-founded company providing digital products and services to customers worldwide. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.

We are looking for a customer service officer to join our growing team. After initial face-to-face training at our Chatswood NSW office, flexible working arrangements are available, including hybrid or work-from-home options depending on your

Qualifications

• Experience in customer service (contact centre, online support or retail).
• Strong written and verbal communication skills.
• Ability to learn new systems quickly; Zendesk experience is a plus.

Responsabilités

• Respond to customer enquiries through Zendesk (email and online tickets).
• Investigate and resolve customer issues promptly and accurately.
• Escalate complex matters to senior staff where required.
• Maintain accurate records of interactions and outcomes.
• Support the wider team with administrative and customer-facing tasks.

Connaissances

Customer service

Communication

Zendesk

Organization

Teamwork

Empathy

Problem solving

Outils

Zendesk

Description du poste

Customer service officer (hybrid / flexible work)

We are an Australian-founded company with operations in more than 20 countries, providing digital products and services to customers around the world. From our Sydney base, we support a wide range of clients and pride ourselves on delivering excellent customer service and building lasting relationships.

About the role

We are looking for a customer service team member to join our growing team. The role will start with face-to-face training at our Chatswood NSW office. After training, flexible working arrangements are available, including hybrid or work-from-home options depending on your location.

Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email and online, and assisting with other tasks typical of a customer service role. You’ll work closely with our small, supportive team while also contributing to a business that operates across more than 20 countries.

This role is available on either a full-time or casual basis with a minimum of approximately 20 hours per week.

Key responsibilities

• Respond to customer enquiries through Zendesk (email and online tickets)
• Investigate and resolve customer issues promptly and accurately
• Escalate complex matters to senior staff where required
• Maintain accurate records of interactions and outcomes
• Support the wider team with administrative and customer-facing tasks

What we’re looking for

• Previous customer service experience (contact centre, online support, or retail welcome)
• Strong written and verbal communication skills
• Ability to learn new systems quickly – Zendesk experience is a plus
• Empathy, patience, and a professional manner when handling enquiries
• Attention to detail and good organisational skills
• Ability to work independently and as part of a team
• Flexibility and reliability

What we offer

• Initial in-person training in Chatswood NSW
• Flexible working arrangements – hybrid or remote options after training
• Be part of an international business with operations in 20+ countries
• Supportive team culture with ongoing guidance
• Competitive hourly rate or salary, depending on experience
• Opportunity to work full-time or casual/part-time to suit your circumstances