Hybrid Customer Support Consultant — Growth & Impact

REA Group; Sydney; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid and flexible working

Birthday leave

Purchase additional leave

Flexible parental leave

Because We Care program (volunteering)

Hackdays

Job summary

REA Group in Sydney is seeking a customer support professional to join our Customer Group, delivering excellent service across phone, email and web chat in a fast-paced environment.

You will work with Zendesk, Slack and Salesforce, balancing demand, collaborating with colleagues, and identifying opportunities to improve customer and employee experiences.

This permanent full-time role offers hybrid working and a culture focused on high performance and care.

Qualifications

• 1+ years' experience in a fast-paced, customer-facing environment.
• Strong technical proficiency; multitask across multiple systems while on the phone.
• Experience in real estate roles (leasing consultant, property manager) is beneficial.
• Clear communication, active listening and empathy are essential.
• Resilience, accountability and a continuous improvement mindset.

Responsibilities

• Resolve issues with customers via phone, email and web chat in an empathetic, professional and timely manner.
• Be digitally-savvy; use Zendesk, Slack, Salesforce; bonus if you have prior experience.
• Balance customer demand and multi-tasking in a fast-paced environment.
• Work as part of a high performing team, driving for performance excellence.
• Communicate across all levels to influence best customer outcomes.
• Identify opportunities to innovate and improve the employee and customer experience.
• Provide thoughtful feedback to improve REA products and services.

Skills

Customer-facing experience

Multitasking across systems

Clear communication

Active listening

Empathy

Decision making

Accountability

Growth mindset

Ownership

Tools

Zendesk

Slack

Salesforce

Job description

REA Group in Sydney is seeking a customer support professional to join our Customer Group, delivering excellent service across phone, email and web chat in a fast-paced environment.

You will work with Zendesk, Slack and Salesforce, balancing demand, collaborating with colleagues, and identifying opportunities to improve customer and employee experiences.

This permanent full-time role offers hybrid working and a culture focused on high performance and care.