Onboarding & Customer Success Specialist

BrightHR; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Profit Share

Enhanced Leave

Recognition & Awards

Education Assistance

Job summary

BrightHR is seeking customer service specialists in Sydney to join our onboarding team. You will deliver comprehensive product demonstrations, helping clients fully utilize our award-winning HR software and ensuring a seamless onboarding journey.

Ideal candidates have clear communication, at least 6 months of customer service experience (in-person or office-based), and strong PC skills (Excel and Word). This role is full-time and on-site in Australia.

Qualifications

• Clear and concise communication skills, both verbal and written.
• A minimum of 6 months customer service experience in a face-to-face environment OR office-based experience.
• Exceptional PC skills (Excel, Word).

Responsibilities

• Provide an exceptional onboarding experience by conducting comprehensive product demonstrations for clients.
• Help clients fully utilize BrightHR software and ensure a smooth transition.
• Build strong customer relationships and promote a positive brand experience.

Skills

Communication skills

Customer service experience

Strong work ethic

Tools

Excel

Word

Job description

BrightHR is seeking customer service specialists in Sydney to join our onboarding team. You will deliver comprehensive product demonstrations, helping clients fully utilize our award-winning HR software and ensuring a seamless onboarding journey.

Ideal candidates have clear communication, at least 6 months of customer service experience (in-person or office-based), and strong PC skills (Excel and Word). This role is full-time and on-site in Australia.