Hybrid Customer Service Specialist: Orders & Logistics

(CHL) Ecolab; Sydney; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work after onboarding

Contract extension opportunities

Résumé du poste

Ecolab in Sydney is seeking a Customer Service Specialist to provide high-quality phone-based support for customers, handling order queries and product information while coordinating with logistics and sales teams.

The role suits someone who thrives in a fast-paced environment, with strong communication and attention to detail, and offers hybrid work options after onboarding, with potential for contract extension or future permanent opportunities.

Qualifications

• Previous phone-based customer service experience.
• Excellent communication and rapport-building skills.
• Strong attention to detail and data accuracy.
• Ability to prioritise tasks in a fast-paced setting.
• Positive, customer-first attitude.
• Experience in order management or logistics is a plus.

Responsabilités

• Provide friendly, efficient and professional phone-based customer service to Ecolab customers.
• Process manual orders with accuracy and attention to detail.
• Track and follow up customer deliveries, ensuring orders arrive on time.
• Liaise with internal teams (logistics, sales, service) to resolve customer queries.
• Maintain accurate customer records and uphold Ecolab's service standards.
• Support general administration and workflow improvements as needed.

Connaissances

Phone-based support

Communication

Attention to detail

Prioritisation

Customer-first

Order management / logistics

Description du poste

Ecolab in Sydney is seeking a Customer Service Specialist to provide high-quality phone-based support for customers, handling order queries and product information while coordinating with logistics and sales teams.

The role suits someone who thrives in a fast-paced environment, with strong communication and attention to detail, and offers hybrid work options after onboarding, with potential for contract extension or future permanent opportunities.