Customer Service Representative

(AUS) Ecolab Pty Ltd; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Contract extension opportunities

Future permanent opportunities

Job summary

Ecolab Pty Ltd is seeking a Customer Service Specialist to deliver exceptional phone-based support to customers across Australia and New Zealand. You will handle order queries, provide product information, and manage service requests in a fast-paced environment.

The role emphasises accuracy, timely communication, and a customer-first mindset, with hybrid work options available after onboarding. Prior experience in order management or logistics is valued but not required.

Qualifications

• Experience in a phone-based customer service environment.
• Strong communication skills and ability to build rapport.
• High attention to detail and data accuracy when processing orders.
• Ability to prioritise tasks in a fast-paced setting.
• Positive, customer-first attitude with willingness to go the extra mile.

Responsibilities

• Provide friendly and professional phone-based customer service to Ecolab customers.
• Process manual orders accurately and efficiently.
• Track and follow up deliveries to ensure timely arrival.
• Coordinate with logistics, sales, and service to resolve queries.
• Maintain accurate customer records and uphold service standards.
• Support general administration and workflow improvements as needed.

Skills

Phone-based customer service

Communication

Attention to detail

Prioritisation

Positive attitude

Order management/logistics (advantage)

Job description

Make a real impact by supporting customers who help keep our hospitals, hotels, aged care facilities and food businesses safe.

Ecolab is a global leader in water, hygiene and infection prevention solutions. We partner with organisations that keep communities healthy, clean and operating with confidence. Join our high-performing Customer Service team and help deliver exceptional support to our customers across Australia and New Zealand.

About the Role

We are seeking a Customer Service Specialist with strong phone-based service experience and a passion for helping customers. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently support customers with order queries, product information and service requests.

What You’ll Do

In this role, you will:

• Provide friendly, efficient and professional phone-based customer service to Ecolab customers
• Process manual orders with accuracy and attention to detail
• Track and follow up customer deliveries, ensuring orders arrive on time
• Liaise with internal teams (logistics, sales, service) to resolve customer queries
• Maintain accurate customer records and uphold Ecolab’s service standards
• Support general administration and workflow improvements as needed

What You Bring

To thrive in this role, you will have:

• Previous experience in a phone-based customer service environment (essential)
• Strong communication skills with the ability to build rapport quickly
• High attention to detail and confidence in processing orders or data
• Ability to prioritise tasks and work efficiently in a fast-paced setting
• A positive, customer-first attitude and willingness to go the extra mile
• Experience in order management or logistics is highly regarded (but not essential)

Why Join Ecolab

• Be part of a global leader in sustainability, hygiene, and public health
• Work with a supportive, collaborative team who genuinely care about customers
• Hybrid work options available after onboarding
• Opportunity for contract extension or future permanent opportunities
• Work for a purpose-driven organisation making a real community impact