Customer Service Representative

(CHL) Ecolab; Sydney; Hybrid; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid work after onboarding

Contract extension opportunities

Zusammenfassung

Ecolab in Sydney is seeking a Customer Service Specialist to provide high-quality phone-based support for customers, handling order queries and product information while coordinating with logistics and sales teams.

The role suits someone who thrives in a fast-paced environment, with strong communication and attention to detail, and offers hybrid work options after onboarding, with potential for contract extension or future permanent opportunities.

Qualifikationen

• Previous phone-based customer service experience.
• Excellent communication and rapport-building skills.
• Strong attention to detail and data accuracy.
• Ability to prioritise tasks in a fast-paced setting.
• Positive, customer-first attitude.
• Experience in order management or logistics is a plus.

Aufgaben

• Provide friendly, efficient and professional phone-based customer service to Ecolab customers.
• Process manual orders with accuracy and attention to detail.
• Track and follow up customer deliveries, ensuring orders arrive on time.
• Liaise with internal teams (logistics, sales, service) to resolve customer queries.
• Maintain accurate customer records and uphold Ecolab's service standards.
• Support general administration and workflow improvements as needed.

Kenntnisse

Phone-based support

Communication

Attention to detail

Prioritisation

Customer-first

Order management / logistics

Jobbeschreibung

Make a real impact by supporting customers who help keep our hospitals, hotels, aged care facilities and food businesses safe.

Ecolab is a global leader in water, hygiene and infection prevention solutions. We partner with organisations that keep communities healthy, clean and operating with confidence. Join our high-performing Customer Service team and help deliver exceptional support to our customers across Australia and New Zealand.

About the Role

We are seeking a Customer Service Specialist with strong phone-based service experience and a passion for helping customers. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently support customers with order queries, product information and service requests.

What You'll Do

• Provide friendly, efficient and professional phone-based customer service to Ecolab customers


• Process manual orders with accuracy and attention to detail


• Track and follow up customer deliveries, ensuring orders arrive on time


• Liaise with internal teams (logistics, sales, service) to resolve customer queries


• Maintain accurate customer records and uphold Ecolab's service standards


• Support general administration and workflow improvements as needed

What You Bring

• Previous experience in a phone-based customer service environment (essential)


• Strong communication skills with the ability to build rapport quickly


• High attention to detail and confidence in processing orders or data


• Ability to prioritise tasks and work efficiently in a fast-paced setting


• A positive, customer-first attitude and willingness to go the extra mile


• Experience in order management or logistics is highly regarded (but not essential)

Why Join Ecolab

• Be part of a global leader in sustainability, hygiene, and public health


• Work with a supportive, collaborative team who genuinely care about customers


• Hybrid work options available after onboarding


• Opportunity for contract extension or future permanent opportunities


• Work for a purpose-driven organisation making a real community impact