Customer Experience Specialist - Hybrid & Impactful Support

(AUS) Ecolab Pty Ltd; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Contract extension opportunities

Future permanent opportunities

Job summary

Ecolab Pty Ltd is seeking a Customer Service Specialist to deliver exceptional phone-based support to customers across Australia and New Zealand. You will handle order queries, provide product information, and manage service requests in a fast-paced environment.

The role emphasises accuracy, timely communication, and a customer-first mindset, with hybrid work options available after onboarding. Prior experience in order management or logistics is valued but not required.

Qualifications

• Experience in a phone-based customer service environment.
• Strong communication skills and ability to build rapport.
• High attention to detail and data accuracy when processing orders.
• Ability to prioritise tasks in a fast-paced setting.
• Positive, customer-first attitude with willingness to go the extra mile.

Responsibilities

• Provide friendly and professional phone-based customer service to Ecolab customers.
• Process manual orders accurately and efficiently.
• Track and follow up deliveries to ensure timely arrival.
• Coordinate with logistics, sales, and service to resolve queries.
• Maintain accurate customer records and uphold service standards.
• Support general administration and workflow improvements as needed.

Skills

Phone-based customer service

Communication

Attention to detail

Prioritisation

Positive attitude

Order management/logistics (advantage)

Job description

Ecolab Pty Ltd is seeking a Customer Service Specialist to deliver exceptional phone-based support to customers across Australia and New Zealand. You will handle order queries, provide product information, and manage service requests in a fast-paced environment.

The role emphasises accuracy, timely communication, and a customer-first mindset, with hybrid work options available after onboarding. Prior experience in order management or logistics is valued but not required.