Hybrid Customer Service & Order Specialist

People2People Uk Sf; Port Macquarie; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

people2people is seeking a Customer Service Representative in NSW for a 12-month fixed-term contract, focusing on order processing and responsive support. You will handle inquiries, process orders, and maintain high levels of customer satisfaction while working two days from home each week.

Experience with Dynamics 365 is advantageous, and FMCG sector familiarity is preferred. A professional phone manner and ability to thrive in a fast-paced environment are essential.

Qualifications

• Proven customer service experience.
• Order processing experience.
• Experience with Dynamics 365 is advantageous.
• Professional phone manner and personable approach.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer inquiries and provide timely solutions.
• Maintain effective communication with customers and internal teams.
• Ensure customer satisfaction through quality service delivery.
• Collaborate with team members to improve service processes.

Skills

Attention to detail

Computer literacy

Customer service experience

Order processing

Phone manner

Multi-tasking

FMCG experience

Tools

Dynamics 365

Job description

people2people is seeking a Customer Service Representative in NSW for a 12-month fixed-term contract, focusing on order processing and responsive support. You will handle inquiries, process orders, and maintain high levels of customer satisfaction while working two days from home each week.

Experience with Dynamics 365 is advantageous, and FMCG sector familiarity is preferred. A professional phone manner and ability to thrive in a fast-paced environment are essential.