Hybrid Customer Service Consultant - Drive Sales Excellence

Endeavour Group; Sydney; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Discount card

Meeting-free days

Wellbeing support

Learning & development

Job summary

Endeavour Group is seeking a Customer Service Consultant based in Sydney with hybrid working arrangements. You will support the sales team by delivering high-level customer service, handling inquiries, and performing administrative tasks to help drive team success.

You will engage with internal and external stakeholders, respond to enquiries promptly, process orders, and contribute to a positive, collaborative store network.

Qualifications

• Customer-centric attitude with prior high-quality customer service experience.
• Ability to work autonomously in a fast-paced environment.
• Good interpersonal skills and collaboration.
• Excellent attention to detail.
• Beverage industry knowledge is a plus.

Responsibilities

• Deliver exceptional service to internal and external stakeholders and support Sales teams.
• Respond to B2B inquiries via phone and email in a professional, friendly manner.
• Process customer orders and prepare quotes for events.
• Resolve issues proactively and escalate with correct channels.
• Collaborate with store network and keep logistics data accurate.
• Support team with admin tasks and promote a positive team culture.

Skills

Customer service

Autonomy

Team work

Attention to detail

Beverage industry knowledge

Job description

Endeavour Group is seeking a Customer Service Consultant based in Sydney with hybrid working arrangements. You will support the sales team by delivering high-level customer service, handling inquiries, and performing administrative tasks to help drive team success.

You will engage with internal and external stakeholders, respond to enquiries promptly, process orders, and contribute to a positive, collaborative store network.