Hybrid Customer Experience Specialist (Sydney)

SIXT Australia; Sydney; Hybrid; AUD 45,000 - 65,000; Full time

Job summary

SIXT Australia is hiring a Customer Relations Consultant to join our Sydney team in a hybrid role, with both home and office-based work. The role focuses on protecting and enhancing customer experience through enquiries, complaints, and social media engagement.

You’ll work with internal teams and franchise partners to turn challenges into positive experiences, ensuring high service standards and alignment with SIXT’s values.

Qualifications

• Clear, professional written and verbal communication.
• Ability to handle inquiries and complaints with empathy.
• Strong organisational and time-management skills.
• Comfort with computer-based systems and data entry.

Responsibilities

• Respond to customer inquiries, complaints and requests across phone, email, social media and written correspondence.
• Maintain accurate records of all interactions and outcomes.
• Collaborate with internal teams and franchise partners to resolve issues.
• Identify recurring issues and provide feedback for process improvement.
• Support achievement of customer satisfaction KPIs.
• Promote SIXT standards and core values in all interactions.

Skills

Communication

Problem solving

Time management

Integrity & technical skills

Job description

SIXT Australia is hiring a Customer Relations Consultant to join our Sydney team in a hybrid role, with both home and office-based work. The role focuses on protecting and enhancing customer experience through enquiries, complaints, and social media engagement.

You’ll work with internal teams and franchise partners to turn challenges into positive experiences, ensuring high service standards and alignment with SIXT’s values.