Hybrid Customer Service Consultant (Phone, Email & Chat)

Team Global Express; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Upskilling & mentoring

Employee perks & discounts

Flexible work from home

Inclusive parental leave policy

Peer recognition awards

Job summary

Team Global Express seeks friendly and dedicated customer service consultants for our Banksmeadow contact centre in Sydney. You will handle inbound queries via phone, email and chat, with training provided to build confidence in the role.

After completing probation, the role transitions to a hybrid model with four days in the office and one day working from home. We offer competitive pay, career development, and flexible work arrangements to support our teams.

Qualifications

• Strong communication skills across customer interactions.
• Team player with good collaboration.
• Comfortable with technology and multitasking across systems.

Responsibilities

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

Job description

Team Global Express seeks friendly and dedicated customer service consultants for our Banksmeadow contact centre in Sydney. You will handle inbound queries via phone, email and chat, with training provided to build confidence in the role.

After completing probation, the role transitions to a hybrid model with four days in the office and one day working from home. We offer competitive pay, career development, and flexible work arrangements to support our teams.