Hybrid Customer Experience Consultant

Nrma; Sydney; Hybrid; AUD 30,000 - 41,000; Full time

Job summary

SIXT Australia is seeking a Customer Relations Consultant to handle varied customer enquiries and complaints across channels, delivering professional resolutions. The role is based in Sydney with a hybrid setup, combining home and office work at Sydney CBD and Sydney Olympic Park.

You will maintain records, collaborate with teams, and support KPIs while upholding SIXT standards and safety practices. The position includes one full-time and one part-time (19 hours per week) opportunity, requiring

Qualifications

• National Criminal History Check required.
• Working rights in Australia required.

Responsibilities

• Respond to customer enquiries, complaints, and requests across phone, email, social media, and written correspondence, ensuring timely and professional resolution.
• Maintain accurate records of all customer interactions and outcomes, supporting operational efficiency and compliance.
• Collaborate with internal teams and franchise partners to resolve issues and deliver seamless customer service.
• Identify recurring issues and trends, providing feedback to improve processes and service quality.
• Support achievement of customer satisfaction and service quality KPIs.
• Promote and maintain SIXT standards, safety practices, and core values in all interactions.

Skills

Communication

Problem Solving

Time Management

Integrity

Job description

SIXT Australia is seeking a Customer Relations Consultant to handle varied customer enquiries and complaints across channels, delivering professional resolutions. The role is based in Sydney with a hybrid setup, combining home and office work at Sydney CBD and Sydney Olympic Park.

You will maintain records, collaborate with teams, and support KPIs while upholding SIXT standards and safety practices. The position includes one full-time and one part-time (19 hours per week) opportunity, requiring