Customer Relations Specialist – Hybrid, Career Growth

Inchcape; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid Flexibility

Career Development

Growth opportunities

Job summary

Inchcape Australia is seeking a Customer Relations Consultant for our Greystanes team. You will handle inbound enquiries, schedule vehicle service appointments across Inchcape brands, and engage customers to improve satisfaction, retention and experience.

The role offers hybrid working with a blend of home and office, collaboration with service, sales and parts teams, and opportunities to develop skills within a global automotive group.

Qualifications

• Experience in a customer-focused role.
• Strong customer service and relationship-building skills.
• Excellent verbal communication and active listening skills.
• Ability to multitask and remain organised in a fast-paced environment.
• Strong administration and data entry accuracy.
• Confidence working towards KPIs and performance targets.

Responsibilities

• Answer inbound customer enquiries and schedule vehicle service appointments across multiple Inchcape brands.
• Make outbound calls to customers due for servicing, helping maintain customer retention and engagement.
• Manage customer interactions across phone, SMS and digital communication channels.
• Support the achievement of booking, call quality and customer service targets.
• Maintain accurate customer information and booking details within internal systems.
• Work closely with service, sales and parts teams to deliver a seamless customer experience and resolve enquiries efficiently.

Skills

Customer service

Verbal communication

Multitasking

Data entry

KPIs

Team player

Job description

Inchcape Australia is seeking a Customer Relations Consultant for our Greystanes team. You will handle inbound enquiries, schedule vehicle service appointments across Inchcape brands, and engage customers to improve satisfaction, retention and experience.

The role offers hybrid working with a blend of home and office, collaboration with service, sales and parts teams, and opportunities to develop skills within a global automotive group.