Customer Success & Sales Advocate

Talent Connect Australia; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Talent Connect Australia is seeking a confident, enthusiastic Customer Service & Sales Consultant to join a close-knit team based in Sydney's lower north shore. You will develop your sales and customer relationship skills in a workplace that encourages initiative, recognises performance and supports career development.

Responsibilities include handling incoming telephone enquiries, tailoring recommendations, booking appointments across locations, staying updated on services and promotions, and

Qualifications

• Experience in a phone-based customer service or sales role.
• Friendly, confident, engaging telephone manner.
• Ability to build rapport with customers.
• Drive to meet and exceed sales targets.
• Strong listening skills to understand customer needs.
• Positive and professional under pressure.

Responsibilities

• Act as the first point of contact delivering a friendly and professional experience. Manage incoming telephone enquiries and engage with prospective customers to understand their needs and interests.
• Identify customer requirements and tailor recommendations based on their individual needs.
• Coordinate and book appointments with the appropriate teams across multiple locations.
• Maintain up-to-date knowledge of the organisation's services, offerings and current promotions.
• Follow up on enquiries and potential sales opportunities to maximise conversion rates.
• Work closely with internal teams to ensure a smooth and positive customer experience from initial enquiry through to appointment.

Skills

Phone-based customer service

Sales

Relationship building

Communication

Active listening

Job description

Talent Connect Australia is seeking a confident, enthusiastic Customer Service & Sales Consultant to join a close-knit team based in Sydney's lower north shore. You will develop your sales and customer relationship skills in a workplace that encourages initiative, recognises performance and supports career development.

Responsibilities include handling incoming telephone enquiries, tailoring recommendations, booking appointments across locations, staying updated on services and promotions, and