Hybrid Customer Service Advisor – Sydney CBD | Monthly Bonus

Credit Corp Solutions Inc.; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Monthly bonuses

Training programs

EAP

Wellbeing benefits

Volunteer leave

Breakfast & discounts

Shower facilities

Job summary

Credit Corp in Sydney is hiring a Customer Service Officer to support customers through their application journey. You will respond to enquiries, collect information and complete verification activities to deliver a seamless customer experience.

You will work on a rotating full-time schedule with hybrid office arrangements and participate in performance-based bonuses and incentives. The role offers structured training, career progression, and wellbeing benefits.

Qualifications

• Experience in customer service, contact centres, retail, hospitality or similar.
• Excellent communication skills with ability to build rapport.
• Solutions-focused mindset with ability to understand circumstances and outcomes.
• Comfort with learning new systems and processes.
• Proactive approach to learning, teamwork and customer experience.

Responsibilities

• Respond to customer enquiries and provide timely, accurate information across multiple channels
• Guide customers through the application process and assist with required documentation
• Complete verification activities to enable efficient assessment of applications
• Collaborate with internal teams to resolve customer issues and deliver a seamless experience
• Maintain accurate records and document all customer interactions

Skills

Customer service experience

Strong communication

Challenging conversations

Tech proficiency

Teamwork

Job description

Credit Corp in Sydney is hiring a Customer Service Officer to support customers through their application journey. You will respond to enquiries, collect information and complete verification activities to deliver a seamless customer experience.

You will work on a rotating full-time schedule with hybrid office arrangements and participate in performance-based bonuses and incentives. The role offers structured training, career progression, and wellbeing benefits.