Hybrid Customer Relationship & Collections Advisor

Credit Corp Solutions Inc.; Parramatta; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid

Bonus program

Training & qualifications

Career progression

EAP & health benefits

Job summary

Credit Corp Solutions Inc. is hiring a Customer Relationship Manager in Parramatta. The role focuses on contacting customers with overdue accounts, understanding circumstances, and negotiating repayments to achieve positive business outcomes.

Benefits include a Monday–Friday schedule, full training, opportunities to earn a nationally recognised Cert III in Financial Services, and uncapped bonuses. A supportive team and clear career progression paths are offered.

Qualifications

• Experience in customer-facing roles is preferred.
• Excellent communication and rapport-building abilities.
• Strong negotiation and problem-solving skills.

Responsibilities

• Identify and contact customers with overdue accounts.
• Negotiate repayment arrangements aligned with customer and business needs.
• Build trust through empathetic conversations to resolve balances.
• Analyse account information to determine best resolution strategy.
• Contribute to team targets and deliver positive outcomes.

Skills

Customer service

Communication

Negotiation

Problem solving

Resilience

Job description

Credit Corp Solutions Inc. is hiring a Customer Relationship Manager in Parramatta. The role focuses on contacting customers with overdue accounts, understanding circumstances, and negotiating repayments to achieve positive business outcomes.

Benefits include a Monday–Friday schedule, full training, opportunities to earn a nationally recognised Cert III in Financial Services, and uncapped bonuses. A supportive team and clear career progression paths are offered.