Hybrid Customer Relationship & Recovery Specialist

Credit Corp Group; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work (3 days office, 2 days WFH

Bonuses & incentives

Structured training & qualifications

Employee wellbeing benefits

Volunteer leave

Breakfast & discounts

End of trip facilities

Job summary

Credit Corp is seeking a Customer Relationship Manager in Sydney to engage with customers with overdue accounts, assess circumstances and negotiate suitable repayments. You will join a supportive, award-winning team with clear growth paths and comprehensive training.

The role emphasizes relationship-building, problem-solving and the ability to communicate effectively with diverse customers. A Monday–Friday schedule with training and opportunities for a Cert III in Financial Services supports

Qualifications

• Experience in customer service or contact centres helps, but is not required.
• Strong communication skills are essential to build rapport and handle conversations.
• Ability to stay focused and provide solutions in challenging situations.
• Proactive learning mindset and teamwork are valued.

Responsibilities

• Find and contact customers with overdue accounts to understand circumstances.
• Negotiate repayment arrangements aligned with customer needs and business objectives.
• Build trust with customers through professional and empathetic conversations.
• Analyse account information to identify appropriate resolution strategies.
• Contribute to team performance by achieving targets and delivering positive outcomes.

Skills

Customer service

Communication skills

Problem solving

Resilience

Technology literacy

Teamwork

Job description

Credit Corp is seeking a Customer Relationship Manager in Sydney to engage with customers with overdue accounts, assess circumstances and negotiate suitable repayments. You will join a supportive, award-winning team with clear growth paths and comprehensive training.

The role emphasizes relationship-building, problem-solving and the ability to communicate effectively with diverse customers. A Monday–Friday schedule with training and opportunities for a Cert III in Financial Services supports