Customer Experience Advisor — Hybrid + Bonuses

Credit Corp; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangement

Performance-based bonus

Training and career progression

Employee Assistance Program (EAP)

Volunteer leave and other lifestylein

Employee discounts

End-of-Trip facilities

Complimentary breakfast and fruit

Job summary

Credit Corp is hiring a Customer Service Officer in Sydney, offering a hybrid work setup. You will support customers through the application journey, respond to enquiries, and help with documentation and verification to enable smooth processing.

The role emphasizes delivering a high-quality customer experience and working with internal teams to resolve issues, with a focus on career progression and benefits.

Qualifications

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment.
• Excellent communication skills with ability to build rapport and deescalate situations.
• Proactive approach to learning and collaborating with internal teams.

Responsibilities

• Respond to customer enquiries and provide timely, accurate information across channels.
• Guide customers through the application process and help complete documentation.
• Complete verification activities to support efficient assessment of applications.
• Collaborate with internal teams to resolve issues and ensure a seamless experience.
• Maintain accurate records of customer interactions and outcomes.

Skills

Customer service experience

Strong communication

Problem solving

Teamwork

Job description

Credit Corp is hiring a Customer Service Officer in Sydney, offering a hybrid work setup. You will support customers through the application journey, respond to enquiries, and help with documentation and verification to enable smooth processing.

The role emphasizes delivering a high-quality customer experience and working with internal teams to resolve issues, with a focus on career progression and benefits.