Customer Service Officer

Credit Corp; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangement

Performance-based bonus

Training and career progression

Employee Assistance Program (EAP)

Volunteer leave and other lifestylein

Employee discounts

End-of-Trip facilities

Complimentary breakfast and fruit

Job summary

Credit Corp is hiring a Customer Service Officer in Sydney, offering a hybrid work setup. You will support customers through the application journey, respond to enquiries, and help with documentation and verification to enable smooth processing.

The role emphasizes delivering a high-quality customer experience and working with internal teams to resolve issues, with a focus on career progression and benefits.

Qualifications

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment.
• Excellent communication skills with ability to build rapport and deescalate situations.
• Proactive approach to learning and collaborating with internal teams.

Responsibilities

• Respond to customer enquiries and provide timely, accurate information across channels.
• Guide customers through the application process and help complete documentation.
• Complete verification activities to support efficient assessment of applications.
• Collaborate with internal teams to resolve issues and ensure a seamless experience.
• Maintain accurate records of customer interactions and outcomes.

Skills

Customer service experience

Strong communication

Problem solving

Teamwork

Job description

• Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct
• Enjoy the balance of a collaborative office culture with hybrid working opportunities that support life outside of work
• Benefit from monthly bonuses + more incentives and perks

As a Customer Service Officer, you will support customers throughout their application journey by responding to enquiries, collecting required information and completing verification activities. You'll play an important role in delivering a seamless customer experience while helping customers access the products and services they need.

What your new job involves

• Respond to customer enquiries and provide timely, accurate information across multiple channels
• Guide customers through the application process and support them in completing required documentation
• Complete verification activities to ensure customer applications can be assessed efficiently
• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience
• Maintain accurate records and ensure all customer interactions are documented appropriately

What we can offer you!

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture
• Performance-based bonus and incentive opportunities
• Structured training, learning pathways and genuine career progression opportunities
• Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits
• Paid volunteering leave, additional leave purchase options and other lifestyle benefits
• Complimentary breakfast, fresh fruit and employee discounts
• End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

Who you are

Have a genuine enthusiasm for speaking to and assisting customers and looking to start a career in the Financial Industry? then we really want to hear from you!

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment
• Strong communication skills with the ability to build rapport and navigate challenging conversations
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences

Essential Criteria

We operate on a rotating schedule to best service our customers. You will need to meet the following full‑time criteria:

• Fortnightly Rotating Roster:
• Shift A: Monday to Friday, 8:00 AM – 4:30 PM
• Shift B: Monday to Friday, 9:30 AM – 6:00 PM

Monthly Saturday Shift: 8:00 AM – 12:00 PM (once per month). These hours are accrued as Registered Days Off (RDO), giving you extra flexibility to take time off when you need it.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

In this role you’ll be working for Wallet Wizard who are one of Australia's leading consumer lending brands and part of Credit Corp Financial Services. We provide responsible, transparent and accessible lending solutions that help customers manage life's unexpected expenses.

At Credit Corp, we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.