Hybrid Collections & Customer Service Manager

Credit Corp Group; Parramatta; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonus

Hybrid work arrangements

Structured training & nationally-recog

Employee Assistance Program (EAP)

Discounted health insurance

Volunteer leave

Job summary

Credit Corp Group is seeking a Customer Relationship Manager in Parramatta to contact customers with overdue accounts, understand their circumstances, and negotiate repayment plans that work for both parties. You will work in a supported, award-winning training environment with a Monday–Friday schedule, hybrid work options, and the opportunity to earn a nationally recognised Cert III in Financial Services.

Backed by a training-focused team, you’ll develop communication, negotiation and financial

Qualifications

• Experience in customer service or contact centres is valued.
• Strong communication skills and ability to build rapport.
• Solutions-focused mindset with empathy for customers.
• Comfort with learning new systems and processes.
• Teamwork and a proactive approach to service excellence.

Responsibilities

• Contact and relocate customers to establish communication and understand circumstances.
• Negotiate sustainable repayment arrangements aligned with customer needs and business goals.
• Build trust with customers through professional, empathetic conversations.
• Analyse account information to identify appropriate resolution strategies.
• Contribute to team performance by achieving targets and delivering positive outcomes.

Skills

Customer service

Communication

Negotiation

Problem solving

Resilience

Job description

Credit Corp Group is seeking a Customer Relationship Manager in Parramatta to contact customers with overdue accounts, understand their circumstances, and negotiate repayment plans that work for both parties. You will work in a supported, award-winning training environment with a Monday–Friday schedule, hybrid work options, and the opportunity to earn a nationally recognised Cert III in Financial Services.

Backed by a training-focused team, you’ll develop communication, negotiation and financial