Customer Experience Specialist – Hybrid, Bonuses & Growth

Credit Corp Group; Sydney; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Bonuses and incentives

Training and career progression

Job summary

Credit Corp Group, including Wallet Wizard, seeks a Customer Service Officer in Sydney. You will support customers through the application journey, respond to enquiries, gather information and complete verification tasks to ensure smooth processing.

Expect a collaborative hybrid culture in Sydney CBD with robust training, ongoing development, and career progression within a leading financial services group. Enjoy a range of benefits and a structured roster with flexible options.

Qualifications

• Proven ability to communicate clearly with customers across channels.
• Experience in customer service or contact centres desired.
• Able to troubleshoot and resolve issues efficiently.

Responsibilities

• Respond to customer enquiries across multiple channels with timely, accurate information.
• Guide customers through the application process and gather required documents.
• Complete verification activities to support fast assessment of applications.
• Collaborate with internal teams to resolve issues and maintain accurate records.

Skills

Strong communication

Customer service

Problem-solving

Technological aptitude

Job description

Credit Corp Group, including Wallet Wizard, seeks a Customer Service Officer in Sydney. You will support customers through the application journey, respond to enquiries, gather information and complete verification tasks to ensure smooth processing.

Expect a collaborative hybrid culture in Sydney CBD with robust training, ongoing development, and career progression within a leading financial services group. Enjoy a range of benefits and a structured roster with flexible options.