Customer Service Officer

Credit Corp Group; Sydney; Hybride; AUD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Bonuses and incentives

Training and career progression

Résumé du poste

Credit Corp Group, including Wallet Wizard, seeks a Customer Service Officer in Sydney. You will support customers through the application journey, respond to enquiries, gather information and complete verification tasks to ensure smooth processing.

Expect a collaborative hybrid culture in Sydney CBD with robust training, ongoing development, and career progression within a leading financial services group. Enjoy a range of benefits and a structured roster with flexible options.

Qualifications

• Proven ability to communicate clearly with customers across channels.
• Experience in customer service or contact centres desired.
• Able to troubleshoot and resolve issues efficiently.

Responsabilités

• Respond to customer enquiries across multiple channels with timely, accurate information.
• Guide customers through the application process and gather required documents.
• Complete verification activities to support fast assessment of applications.
• Collaborate with internal teams to resolve issues and maintain accurate records.

Connaissances

Strong communication

Customer service

Problem-solving

Technological aptitude

Description du poste

• Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct
• Enjoy the balance of a collaborative office culture with hybrid working opportunities that support life outside of work
• Benefit from monthly bonuses + more incentives and perks

As a Customer Service Officer, you'll support customers throughout their application journey by responding to enquiries, collecting required information and completing verification activities. You'll play an important role in delivering a seamless customer experience while helping customers access the products and services they need.

What your new job involves

• Respond to customer enquiries and provide timely, accurate information across multiple channels
• Guide customers through the application process and support them in completing required documentation
• Complete verification activities to ensure customer applications can be assessed efficiently
• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience
• Maintain accurate records and ensure all customer interactions are documented appropriately

What we can offer you!

We offer a range of benefits designed to support your career, wellbeing and life outside of work, including:

• Flexible hybrid working arrangements (3 days office, 2 days WFH after 6 months) and a Dress for Your Day culture
• Performance-based bonus and incentive opportunities
• Structured training, nationally recognised qualifications and genuine career progression opportunities
• Employee Assistance Program (EAP), discounted health insurance and wellbeing benefits
• Paid volunteering leave, additional leave purchase options and other lifestyle benefits
• Complimentary breakfast, fresh fruit and employee discounts
• End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

Who you are

Have a genuine enthusiasm for speaking to and assisting customers and looking to start a career in the Financial Industry? then we really want to hear from you!

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment
• Strong communication skills with the ability to build rapport and navigate challenging conversations
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences

Essential Criteria:

We operate on a rotating schedule to best service our customers. You will need to meet the following full-time criteria:

Fortnightly Rotating Roster:

• Shift A: Monday to Friday, 8:00 AM – 4:30 PM
• Shift B: Monday to Friday, 9:30 AM – 6:00 PM

Monthly Saturday Shift: 8:00 AM – 12:00 PM (once per month). These hours are accrued as Registered Days Off (RDO), giving you extra flexibility to take time off when you need it.

About Us

Credit Corp is Australia's largest provider of sustainable financial services to consumers outside the traditional banking sector. With more than 2,200 employees across Australia, New Zealand, the United States, the United Kingdom and the Philippines, we help customers navigate financial challenges through responsible debt purchasing, collections and consumer lending solutions. Our focus is on creating better outcomes for customers while providing rewarding career opportunities for our people.

In this role you’ll be working for Wallet Wizard who are one of Australia's leading consumer lending brands and part of Credit Corp Financial Services. We provide responsible, transparent and accessible lending solutions that help customers manage life's unexpected expenses.

At Credit Corp, we are committed to building a diverse, inclusive and supportive workplace where everyone feels valued and has the opportunity to succeed. We welcome applications from people of all backgrounds, cultures and experiences, including Aboriginal and Torres Strait Islander peoples, members of the LGBTQIA+ community, people of all ages and people living with disability.