Hybrid Customer Operations & Admin Coordinator Growth

Nationwide Waste Solutions; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work flexibility

Ongoing training and development

Career progression opportunities

Supportive management team

Collaborative team environment

Monthly cake days

Job summary

Nationwide Waste Solutions is recruiting for a Customer Operations & Administration Coordinator in Croydon South. This full-time, Mon–Fri role blends customer service with operations, administration and sales support.

You will coordinate services, manage changes, resolve issues and work closely with customers, suppliers and internal teams to ensure smooth service delivery. The ideal candidate thrives in a busy environment, communicates clearly, and takes ownership of customer requests from start

Qualifications

• Relevant experience in customer service or administration within a busy environment.
• Strong professional communication skills.
• Exceptional attention to detail and accuracy.
• Strong organisational and prioritisation skills.
• A practical, solutions-focused approach and a can-do attitude.
• Strong computer skills and ability to learn new systems.
• Ability to work accurately to deadlines.
• Team-focused and willing to help when needed.

Responsibilities

• Responding to customer phone and email enquiries in a friendly and professional manner.
• Coordinating customer bookings through our national supplier network.
• Coordinating site setups, deliveries, removals and service changes.
• Managing customer cases and resolving issues.
• Managing the Customer Service inbox to prioritise enquiries.
• Providing administrative support across accounts functions.
• Working with suppliers and internal teams to keep services running smoothly.
• Contributing to team and process improvements.

Skills

Customer service

Administration

Communication

Attention to detail

Organisational skills

Problem solving

Deadline driven

Team player

Job description

Nationwide Waste Solutions is recruiting for a Customer Operations & Administration Coordinator in Croydon South. This full-time, Mon–Fri role blends customer service with operations, administration and sales support.

You will coordinate services, manage changes, resolve issues and work closely with customers, suppliers and internal teams to ensure smooth service delivery. The ideal candidate thrives in a busy environment, communicates clearly, and takes ownership of customer requests from start