Customer Operations & Administration Coordinator

Nationwide Waste Solutions; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work flexibility

Ongoing training and development

Career progression opportunities

Supportive management team

Collaborative team environment

Monthly cake days

Job summary

Nationwide Waste Solutions is recruiting for a Customer Operations & Administration Coordinator in Croydon South. This full-time, Mon–Fri role blends customer service with operations, administration and sales support.

You will coordinate services, manage changes, resolve issues and work closely with customers, suppliers and internal teams to ensure smooth service delivery. The ideal candidate thrives in a busy environment, communicates clearly, and takes ownership of customer requests from start

Qualifications

• Relevant experience in customer service or administration within a busy environment.
• Strong professional communication skills.
• Exceptional attention to detail and accuracy.
• Strong organisational and prioritisation skills.
• A practical, solutions-focused approach and a can-do attitude.
• Strong computer skills and ability to learn new systems.
• Ability to work accurately to deadlines.
• Team-focused and willing to help when needed.

Responsibilities

• Responding to customer phone and email enquiries in a friendly and professional manner.
• Coordinating customer bookings through our national supplier network.
• Coordinating site setups, deliveries, removals and service changes.
• Managing customer cases and resolving issues.
• Managing the Customer Service inbox to prioritise enquiries.
• Providing administrative support across accounts functions.
• Working with suppliers and internal teams to keep services running smoothly.
• Contributing to team and process improvements.

Skills

Customer service

Administration

Communication

Attention to detail

Organisational skills

Problem solving

Deadline driven

Team player

Job description

Customer Operations & Administration Coordinator

This is an exciting full-time (Monday to Friday) opportunity to join Nationwide Waste Solutions as a Customer Operations & Administration Coordinator, based in Croydon South. This varied, customer-focused role combines customer service, operational coordination, administration and sales support.

This is a busy, hands-on role for someone who enjoys staying organised, solving problems and taking ownership of customer requests from start to finish. You’ll work closely with customers, suppliers and internal teams to coordinate services, manage changes and resolve issues as they arise.

Waste industry experience isn’t essential. We’re much more interested in finding someone with the right attitude who can learn quickly, communicate well and take pride in providing great service.

About the role

This is an exciting full-time (Monday to Friday) opportunity to join Nationwide Waste Solutions as a Customer Operations & Administration Coordinator, based in Croydon South. This varied, customer-focused role combines customer service, operational coordination, administration and sales support.

This is a busy, hands-on role for someone who enjoys staying organised, solving problems and taking ownership of customer requests from start to finish. You’ll work closely with customers, suppliers and internal teams to coordinate services, manage changes and resolve issues as they arise.

Waste industry experience isn’t essential. We’re much more interested in finding someone with the right attitude who can learn quickly, communicate well and take pride in providing great service.

What you’ll be doing

• Responding to customer phone and email enquiries in a friendly and professional manner.

• Coordinating customer bookings through our national supplier network

• Coordinating site setups, deliveries, removals and service changes

• Managing customer cases and resolving issues

• Managing the Customer Service inbox to ensure enquiries are prioritised and actioned appropriately

• Providing administrative support across Accounts functions

• Working collaboratively with suppliers and internal teams to keep services running smoothly

• Contributing to team and process improvements

About you

We’re looking for someone who is proactive, reliable and takes pride in seeing things through.

Ideally, you’ll have:

• Relevant experience in customer service or administration within a busy environment

• Strong professional communication skills

• Exceptional attention to detail and accuracy

• Strong organisational and prioritisation skills

• A practical, solutions-focused approach and a genuine can-do attitude

• Strong computer skills and confidence learning new systems

• Ability to work accurately to deadlines

• A team-focused approach and a willingness to jump in and help when needed

About us

Nationwide Waste Solutions is an Australian-owned managed services provider supporting organisations across Australia with waste, recycling, hygiene, washroom, pest control, clinical waste and related facility services.

Our team works closely together; people are encouraged to contribute ideas, and good work is genuinely valued.

Why join Nationwide Waste Solutions?

We’re a proudly Australian-owned business built from the ground up over the past 20 years.

Despite our national footprint, we’ve maintained a supportive team environment where people know each other, support one another and enjoy working together.

We don’t just talk about having a great culture. It’s something people notice when they join.

Benefits

• Hybrid work flexibility

• Ongoing training and development

• Genuine opportunities for career progression

• A supportive and approachable management team

• A friendly, collaborative and down-to-earth team environment

• Regular team activities, celebrations and our monthly cake days

• Stability within a growing and well-established Australian business