Customer Service / Operations - Full Time

Waste Options; Penrith; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Training & development

Parking nearby

Healthy work-life balance

Inclusive culture

Open plan offices

Job summary

Waste Options in Penrith, NSW is hiring two full-time Customer Service / Operations professionals to support our waste management services. You will handle inquiries, manage accounts, and coordinate between customers and contractors in a fast-paced, team-driven environment.

The role requires 2–3 years of experience, strong communication, CRM proficiency, and Australian work authorisation. We offer training, flexible transport options, and a collaborative culture in an open-plan office.

Qualifications

• 2–3 years of customer service or operations experience.
• Excellent communication and interpersonal skills.
• Proficiency with CRM systems and other relevant software.
• Ability to work independently and as part of a team.
• Australian work authorisation required for this position.

Responsibilities

• Handle inbound customer inquiries via phone and email across multiple inboxes.
• Manage administration and customer service for all accounts.
• Coordinate waste collection and disposal with customers and contractors.
• Maintain detailed records of customer interactions.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Collaborate with the operations team to ensure seamless service delivery.
• Provide administrative support as needed.

Skills

Customer service

Operations experience

CRM proficiency

Communication skills

Tools

CRM software

Job description

Customer Service / Operations - Full Time

About the role

Waste Options is seeking 2 full-time experienced Customer Service / Operations professionals to join our team based in Penrith, NSW. In this role, you will be responsible for providing exceptional customer service and supporting the smooth operations of our waste management business.

We are seeking dependable, high‑calibre professionals to join our fast‑paced and high‑performing customer service team. If you pride yourself on reliability, consistency and thrive in a dynamic environment, we want to hear from you.

With a focus on building strong client relationships, you will be the voice of our company, ensuring our customers receive the highest level of care and support.

What you’ll be doing

• Handling inbound customer inquiries and requests via phone, email (multiple inboxes 20+), and other communication channels
• Managing the administration and customer service for all accounts
• Assisting with the coordination of waste collection and disposal services between our customers and contractors
• Maintaining detailed records and documentation of customer interactions
• Identifying opportunities to improve customer satisfaction and operational efficiency
• Collaborating with the operations team to ensure seamless service delivery
• Providing administrative support as needed

What we’re looking for

• Demonstrated experience in a customer service/ operations or call centre role, preferably from a face pace environment call centre
• Minimum 2-3 years of customer service / operations experience required
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Proficiency in using customer relationship management (CRM) systems and other relevant software
• Strong problem-solving and decision-making skills, with the ability to work independently and as part of a team
• A positive, energetic, and customer-centric attitude
• Australian work authorisation required for this position

What we offer

At Waste Options, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive training and development opportunities
• Public Transport nearby or parking nearby or parking available around site
• A healthy work-life balance
• A collaborative and inclusive company culture
• Open plan offices with all the perks

About us

Waste Options is an Australian owned waste and recycling services business who specialises in Waste Management Solutions. At Waste Options, we are challenging the status quo by redefining the way waste management is approached and executed. In an industry dominated by rigid structures and standardized services, we are breaking the mould to embrace a dynamic, customer-centric approach.

Check us out on: https://www.instagram.com/wasteoptionsanz/

Please Note: Due to the number of applications received, only shortlisted candidates will be contacted.