Customer Service Specialist - Hybrid (Training & Growth)

Hitachi Construction Machinery; Sydney; Híbrido; AUD 34 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Exclusive Employee Perks program

Career stability with permanent role

Supportive & inclusive culture

Health insurance discount & EAP

Referral rewards

Paid parental leave

Learning & development and upskilling

Resumo da oferta

Hitachi Construction Machinery Australia in Revesby is seeking a Customer Service Specialist to support customers across Australia. You'll handle phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.

With comprehensive training, ongoing development, and clear career progression, this permanent full-time role offers a hybrid roster after training and opportunities to advance within a globally recognised OEM.

Qualificações

• Availability to work a Tuesday to Saturday roster.
• Excellent written and verbal communication skills.
• Strong computer literacy and willingness to learn new systems.
• Proactive, helpful and positive attitude.
• Ability to work effectively as part of a team in a fast-paced environment.
• Customer service experience would be an advantage but is not essential.
• A desire to build a long-term career in a professional setting.

Responsabilidades

• Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience
• Assisting with online enquiries via our web portal
• Collaborate effectively with your team to meet daily goals and resolve customer queries
• Accurately record customer information and interactions in company databases

Conhecimentos

Communication skills

Customer service mindset

Teamwork

Computer literacy

Willingness to learn

Descrição da oferta de emprego

Hitachi Construction Machinery Australia in Revesby is seeking a Customer Service Specialist to support customers across Australia. You'll handle phone, email, and online enquiries, delivering exceptional service and helping customers find the right solutions.

With comprehensive training, ongoing development, and clear career progression, this permanent full-time role offers a hybrid roster after training and opportunities to advance within a globally recognised OEM.