Customer Experience Specialist | Hybrid After Training

Hitachi Construction Machinery; Sydney; Hybrid; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Biannual bonuses

Exclusive Employee Perks

Health insurance

Employee Assistance Program (EAP)

Parental leave

Family benefits

Job summary

Hitachi Construction Machinery Australia is seeking a Customer Service Specialist to support customers across Australia via phone, email, and online channels. Join the National Contact Centre in Revesby for comprehensive training, teamwork, and opportunities for long-term career progression in a hybrid role.

You will handle inquiries, learn new systems, and work with a supportive team in a fast-paced environment, with a focus on delivering exceptional service and building lasting customer

Qualifications

• Availability to work a Tuesday to Saturday roster.
• Excellent written and verbal communication skills.
• Strong computer literacy and willingness to learn new systems.
• Proactive, helpful and positive attitude.
• Ability to work effectively as part of a team in a fast-paced environment.
• Customer service experience would be an advantage but is not essential.
• Desire to build a long-term career in a professional setting.

Responsibilities

• Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience
• Assisting with online enquiries via our web portal
• Collaborate effectively with your team to meet daily goals and resolve customer queries
• Accurately record customer information and interactions in company databases

Skills

Customer service

Communication skills

Computer literacy

Job description

Hitachi Construction Machinery Australia is seeking a Customer Service Specialist to support customers across Australia via phone, email, and online channels. Join the National Contact Centre in Revesby for comprehensive training, teamwork, and opportunities for long-term career progression in a hybrid role.

You will handle inquiries, learn new systems, and work with a supportive team in a fast-paced environment, with a focus on delivering exceptional service and building lasting customer