Hybrid Collections Specialist — Career Growth & Bonus

Pickles Auctions; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Additional leave + company bonus

Grow with us—career progression

Hybrid role – 2 days in office, 3 days

Job summary

Pickles Auctions is seeking an experienced Collections Officer to join our high-performing team. This permanent, Monday–Friday role is based in Eagle Farm, QLD or Adelaide, SA with a hybrid arrangement (2 days in the office, 3 days from home after probation).

You will respond to buyer enquiries, allocate receipts within KPIs, contact buyers on outstanding invoices and coordinate with sales and finance teams to settle accounts. Internal applicants may be based anywhere in Australia.

Qualifications

• Experience with ERP systems, preferably Microsoft Dynamics 365
• Excellent attention to detail
• Demonstrates strong initiative and integrity
• Ability to manage a diverse range of internal and external stakeholders
• Capable of performing effectively both in a team environment and autonomously
• Excellent communication and customer service skills

Responsibilities

• Responding professionally to buyer enquiries regarding receipts or allocation of Buyer payments
• Ensuring buyer receipts are allocated within KPIs for prompt asset delivery
• Contacting buyers with outstanding invoices to collect payments
• Coordinating with operations and sales to manage cancellations where payment isn’t made on time
• Communicating relevant information to administration, sales and operations promptly
• Responding promptly and politely to all Buyer enquiries per Pickles procedures
• Investigating and resolving unknown funds from buyers with the Cashbook team
• Preparing finance invoices and title letters and liaising with brokers and lenders for timely settlement

Skills

ERP systems

Attention to detail

Initiative & integrity

Stakeholder management

Teamwork & autonomy

Customer service

Tools

Microsoft Dynamics 365

Job description

Pickles Auctions is seeking an experienced Collections Officer to join our high-performing team. This permanent, Monday–Friday role is based in Eagle Farm, QLD or Adelaide, SA with a hybrid arrangement (2 days in the office, 3 days from home after probation).

You will respond to buyer enquiries, allocate receipts within KPIs, contact buyers on outstanding invoices and coordinate with sales and finance teams to settle accounts. Internal applicants may be based anywhere in Australia.