Collections Officer - Salvage

Pickles Auctions; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Additional leave + company bonus

Grow with us—career progression

Hybrid role – 2 days in office, 3 days

Job summary

Pickles Auctions is seeking an experienced Collections Officer to join our high-performing team. This permanent, Monday–Friday role is based in Eagle Farm, QLD or Adelaide, SA with a hybrid arrangement (2 days in the office, 3 days from home after probation).

You will respond to buyer enquiries, allocate receipts within KPIs, contact buyers on outstanding invoices and coordinate with sales and finance teams to settle accounts. Internal applicants may be based anywhere in Australia.

Qualifications

• Experience with ERP systems, preferably Microsoft Dynamics 365
• Excellent attention to detail
• Demonstrates strong initiative and integrity
• Ability to manage a diverse range of internal and external stakeholders
• Capable of performing effectively both in a team environment and autonomously
• Excellent communication and customer service skills

Responsibilities

• Responding professionally to buyer enquiries regarding receipts or allocation of Buyer payments
• Ensuring buyer receipts are allocated within KPIs for prompt asset delivery
• Contacting buyers with outstanding invoices to collect payments
• Coordinating with operations and sales to manage cancellations where payment isn’t made on time
• Communicating relevant information to administration, sales and operations promptly
• Responding promptly and politely to all Buyer enquiries per Pickles procedures
• Investigating and resolving unknown funds from buyers with the Cashbook team
• Preparing finance invoices and title letters and liaising with brokers and lenders for timely settlement

Skills

ERP systems

Attention to detail

Initiative & integrity

Stakeholder management

Teamwork & autonomy

Customer service

Tools

Microsoft Dynamics 365

Job description

• Additional leave + company bonus program
• Grow with us—real career progression opportunities
• Hybrid role – 2 days in the office, 3 days from home (WFH after a probationary period)

ABOUT THE ROLE

Permanent | Monday - Friday| 8:00am - 4:30pm | Hybrid

We’re looking for an experiencedCollections Officerto join our high-performing team! This is your chance to step into asecure, permanentrole based in Eagle Farm, QLD orAdelaide, SA. Internal applicants can be based at any of our branches within Australia.

In this role you will be responsible for:

• Responding professionally to all buyer enquiries relating to the receipt or allocation of Buyer payments
• Ensuring buyer receipts are allocated within key performance indicators to allow for the prompt delivery of assets
• Contact buyers with outstanding invoices, following Pickles policies and procedures, to ensure unpaid buyer invoices are collected
• Work with operational and sales teams to manage processes and procedures to attend to the cancellation of buyer purchases where a payment collection hasn’t been made in agreed timeframes
• Ensure all relevant information is communicated effectively to administration, sales and operational team in a timely manner
• Ensure all Buyer’s enquiries are responded to promptly, politely and in accordance with Pickles procedures
• Attendtothepromptinvestigationandresolutionofunknownfundsreceivedfrom buyers by liaising with the Cashbook team
• Prepare finance invoices and clear title letters as needed and liaise with brokers and lenders to support timely settlement

ABOUT YOU

To be successful in this role, you will need to have the following skills and experience:

• Strong financial information systems knowledge. Experience in Microsoft Dynamics 365 and other similar Enterprise Resource Management systems (advantageous)
• Excellent attention to detail
• Demonstrates strong initiative and high integrity
• Ability to manage a diverse range of internal and external stakeholders with differing priorities
• Capable of performing effectively both in a team environment and autonomously
• Excellent communication and Customer Service skills

WHY WORK FOR PICKLES

Since 1964, Pickles has powered trusted marketplaces that bring people together, delivering value for our customers whilst remaining authentic. We are the Australian leaders in asset remarketing across industrial, motor vehicles, salvage, mining, oil & gas, agriculture industries and employ a broad team of specialists to make this happen.

Pickles offers a variety of employee benefits and programs that make being part of our team truly rewarding:

• Up to five extra days of leave each year and ability to earn an annual bonus after a qualifying period
• Cash vouchers and formal recognition awards
• Study assistance to support relevant courses or qualifications with robust career pathways available
• Paid parental leave for primary and secondary carers
• Bonus for referring talented people who join and succeed at Pickles
• Access to the employee assistance program for you and your family

Our Commitment

We value diversity and inclusion and encourage Aboriginal and Torres Strait Islander peoples and those from diverse backgrounds to apply. Only suitable candidates will be contacted. Reference and criminal history checks apply. Internal applicants must have completed 6 months’ probation.

Pickles will supply a laptop and docking station, as well as role-specific equipment like a mobile phone or special headset if it’s required. The candidate is responsible for all other elements their hybrid working environment, including but not limited to; reliable internet connection, dedicated workspace that is safe and free from distractions, as well as providing necessary furniture and equipment such as a desk, chair, screens, keyboard, mouse, and any other peripherals required to perform their role effectively.

For our internal applicants:

We’re committed to supporting employee development and creating opportunities for career progression. This vacancy is open to employees across all Pickles locations, regardless of where you’re currently based.