Collections & AR Specialist – Drive Payments & Growth

Melbourne Builders Poles; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary based on experience

Training and support

Growth opportunities

Supportive team environment

Job summary

Melbourne Builders Poles in Melbourne, VIC, is seeking a Collections Officer – Accounts Receivable to own the day-to-day management of outstanding invoices and payment progress. This hands-on role involves regular outbound contact with customers and a target-driven approach to reduce aged debt.

You will use QuickBooks and dedicated CRM systems to chase payments, negotiate payment arrangements, and provide regular updates to management on collection progress.

Qualifications

• Experience in debt collection or accounts receivable in high-volume outbound environments.
• Proven ability to contact customers and follow up on overdue payments.
• Strong verbal and written communication skills.
• Ability to handle objections and negotiate payment plans.
• Excellent attention to detail and accurate record-keeping.

Responsibilities

• Contact customers daily regarding overdue invoices and outstanding payments
• Manage accounts receivable and follow up outstanding balances through phone calls, emails and SMS
• Process payments and send payment links to customers
• Maintain accurate customer account records using QuickBooks
• Use dedicated calling and CRM systems to manage collections activity
• Negotiate payment arrangements and resolve account queries professionally
• Track outstanding invoices, prioritise overdue accounts and follow up consistently
• Work towards weekly and monthly collection targets
• Provide regular updates to management on outstanding accounts and payment progress

Skills

Debt collection

Accounts receivable

Outbound calling

Customer communication

Attention to detail

Tools

QuickBooks

Job description

Melbourne Builders Poles in Melbourne, VIC, is seeking a Collections Officer – Accounts Receivable to own the day-to-day management of outstanding invoices and payment progress. This hands-on role involves regular outbound contact with customers and a target-driven approach to reduce aged debt.

You will use QuickBooks and dedicated CRM systems to chase payments, negotiate payment arrangements, and provide regular updates to management on collection progress.