Hybrid Collections Data Analyst Drive Payments & Automation

Propel Recruitment

Sydney

Hybrid

AUD 90,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work from home 1 day per week

Job summary

Propel Recruitment in Sydney is seeking a hands-on Lending Operations analyst to monitor arrears, repayments and payment behaviour across portfolios. You will spot risks, intervene early and investigate payments, with a clear impact on collections performance and customer outcomes.

This hybrid role lets you work from home one day per week with a salary around A$100,000 plus super and a bonus. You will collaborate with Credit, Risk, Finance, Treasury and Technology to streamline processes and

Qualifications

Previous collections experience essential, including monitoring arrears, repayments and delinquent accounts.
Strong analytical skills with confidence working with transaction and portfolio data.
Intermediate to advanced Excel.
Experience with loan servicing or collections systems (Salesforce or other reporting tools an advantage).
Practical, customer-focused approach with strong attention to detail.

Responsibilities

Monitor arrears, repayments and customer payment behaviour across lending portfolios.
Spot overdue accounts, collection risks and emerging trends, and support early intervention.
Investigate failed, delayed or misallocated payments and resolve exceptions quickly.
Refer overdue accounts (beyond 31 days) to Recoveries Manager.
Produce clear reporting on arrears, recoveries and performance trends.
Partner with Credit, Risk, Finance, Treasury, Hardship and Technology to resolve issues.
Improve collections workflows, controls, systems and automation.