Hybrid Collections Specialist - Early-Stage Fintech

OnDeck Australia; Sydney; Híbrido; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work (1 day from home)

Modern Sydney CBD office

Top 5 Employer recognition

Team events and wellbeing initiatives

Descripción de la vacante

OnDeck Australia is growing its Collections team and seeks an Early Stage Collections Specialist who can combine great communication with empathy and resilience to help small businesses access finance quickly and confidently.

You will handle early arrears conversations, set practical next steps to get repayments back on track, and work across a portfolio of customers. The role emphasizes building rapport, meeting KPIs, and collaborating with the wider Operations team.

Formación

• Experience in collections, customer service, sales or a phone-based role.
• Ability to handle high volume customer conversations.
• Strong communication and rapport-building skills.
• Resilience and composure during difficult conversations.
• Results-focused mindset with KPI targets.
• Good organisation and follow-up skills.
• Collaborative approach and willingness to learn.

Responsabilidades

• Manage inbound and outbound customer calls.
• Work across a portfolio of early-stage arrears.
• Understand customer circumstances and identify solutions.
• Build rapport during challenging conversations.
• Work toward individual and team KPIs.
• Keep accurate customer records and follow up on actions.
• Collaborate with Operations to deliver strong outcomes.

Conocimientos

Communication skills

Empathy

Resilience

KPI focus

Organization

Follow-up

Collaboration

Herramientas

Salesforce

Descripción del empleo

OnDeck Australia is growing its Collections team and seeks an Early Stage Collections Specialist who can combine great communication with empathy and resilience to help small businesses access finance quickly and confidently.

You will handle early arrears conversations, set practical next steps to get repayments back on track, and work across a portfolio of customers. The role emphasizes building rapport, meeting KPIs, and collaborating with the wider Operations team.