Hybrid Client Services Officer — Frontline Court Services

Magistrates' Court of Victoria; Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fitness Passport

Peer Support Program

Koori staff network

Job summary

Magistrates' Court of Victoria Service Centre is seeking a Client Services Officer to provide frontline digital and administrative services to court users across three jurisdictions. You will handle inquiries by phone, email and webchat, and work within a supportive team environment.

We offer flexible and hybrid working arrangements in a central CBD location, with opportunities across full-time and part-time fixed-term roles through to June 2027.

Qualifications

• Strong interpersonal skills and effective communication.
• Experience in delivering quality customer service.
• Proficient with operating varying computer systems (desirable).
• Completed VCE or equivalent (desirable).

Responsibilities

• Respond to phone calls, emails and webchat enquiries from court clients and stakeholders across venues.
• Work across Criminal, Civil & Intervention Orders jurisdictions.
• Refer or elevate complex enquiries as required.

Skills

Customer service

Communication

Teamwork

IT systems

Education

VCE or equivalent

Tools

CRM systems

Job description

Magistrates' Court of Victoria Service Centre is seeking a Client Services Officer to provide frontline digital and administrative services to court users across three jurisdictions. You will handle inquiries by phone, email and webchat, and work within a supportive team environment.

We offer flexible and hybrid working arrangements in a central CBD location, with opportunities across full-time and part-time fixed-term roles through to June 2027.