Client Services Officer MCV Service Centre

Magistrates-Court; Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Fitness Passport

Peer Support Program

Koori staff network

Professional development

Job summary

Magistrates' Court Service Centre in Melbourne's CBD is seeking Client Service Officers to provide frontline digital and administrative services to court users. You will handle phone, email and webchat inquiries and support across Criminal, Civil and Intervention Orders in a dynamic, team-focused environment.

We offer flexible, hybrid working arrangements and a supportive culture, with ongoing professional development and wellbeing initiatives within Court Services Victoria.

Qualifications

• Strong verbal and written communication.
• Experience delivering quality customer service.
• Proficiency with operating varying computer systems (desirable).

Responsibilities

• Respond to phone calls, emails and webchat inquiries from court clients and stakeholders at all venues.
• Work across Criminal, Civil & Intervention Orders jurisdictions.
• Refer or escalate complex inquiries as required.

Skills

Communication

Customer service

Team player

Computer systems

Education

Completed VCE or equivalent

Tools

Operating computer systems

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/MC1016NS

• Take the next step in your career with the Magistrates' Court Service Centre
• Multiple full-time & part-time fixed-term opportunities through to June 2027 in a central CBD location
• Enjoy flexible and hybrid working arrangements in a supportive, high-performing team

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About the Role

Client Service Officers play a pivotal role in providing front line digital and administrative services to court users across the multi-jurisdictional Magistrates Court of Victoria (MCV) Service Centre. To do this, you will be required to perform the following (but not limited to):

• responding to phone calls, emails and webchat enquiries from court clients and stakeholders at all venues of the Magistrates' Court of Victoria
• work across three jurisdictions: Criminal, Civil & Intervention Orders
• refer or escalate complex enquiries as required

You will operate within a friendly and dynamic team environment, supported by a Team Leader and a team of Registrars.

• We care about your health and wellbeing and have partnered with Fitness
• Passport, an initiative that allows you to access significantly discounted fitness membership program
• Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other
• Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available
• Ongoing professional development within a collaborative and supportive work environment

About You

You will be a highly effective communicator (both verbal and written) and have a genuine interest in the Magistrates' Court of Victoria legal system. Your other strengths will include:

• Strong interpersonal skills and an effective team player
• Experience in delivering quality customer service
• Proficient with operating varying computer systems (desirable)
• Completed VCE or equivalent (desirable)

Other Information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Wednesday 11 November 2026 at 11.59pm