Client Services Specialist - Hybrid (Central Melbourne)

Magistrates-Court; Melbourne; Hybrid; AUD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Fitness Passport

Peer Support Program

Koori staff network

Professional development

Zusammenfassung

Magistrates' Court Service Centre in Melbourne's CBD is seeking Client Service Officers to provide frontline digital and administrative services to court users. You will handle phone, email and webchat inquiries and support across Criminal, Civil and Intervention Orders in a dynamic, team-focused environment.

We offer flexible, hybrid working arrangements and a supportive culture, with ongoing professional development and wellbeing initiatives within Court Services Victoria.

Qualifikationen

• Strong verbal and written communication.
• Experience delivering quality customer service.
• Proficiency with operating varying computer systems (desirable).

Aufgaben

• Respond to phone calls, emails and webchat inquiries from court clients and stakeholders at all venues.
• Work across Criminal, Civil & Intervention Orders jurisdictions.
• Refer or escalate complex inquiries as required.

Kenntnisse

Communication

Customer service

Team player

Computer systems

Ausbildung

Completed VCE or equivalent

Tools

Operating computer systems

Jobbeschreibung

Magistrates' Court Service Centre in Melbourne's CBD is seeking Client Service Officers to provide frontline digital and administrative services to court users. You will handle phone, email and webchat inquiries and support across Criminal, Civil and Intervention Orders in a dynamic, team-focused environment.

We offer flexible, hybrid working arrangements and a supportive culture, with ongoing professional development and wellbeing initiatives within Court Services Victoria.