Frontline Client Services Advisor (Multi-Jurisdiction)

Court Services Victoria; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Fitness Passport

Peer Support Program

Koori staff network

Ongoing professional development

Job summary

Court Services Victoria is hiring a Client Services Officer for the Magistrates' Court of Victoria (MCV) Service Centre in Melbourne. You will provide front-line digital and administrative services to court users, handling enquiries across Criminal, Civil, and Intervention Orders, and escalating complex issues as needed.

Join a supportive team led by Registrars, with ongoing professional development and wellbeing initiatives such as Fitness Passport and Peer Support.

Qualifications

• Strong communication skills (verbal and written).
• Experience delivering quality customer service.
• Proficiency with diverse computer systems and software.

Responsibilities

• Respond to phone, email and webchat enquiries from court clients and stakeholders at multiple venues.
• Support three jurisdictions: Criminal, Civil & Intervention Orders.
• Refer or elevate complex enquiries as required.

Skills

Interpersonal skills

Customer service experience

Computer systems proficiency

VCE or equivalent

Education

VCE or equivalent

Job description

Court Services Victoria is hiring a Client Services Officer for the Magistrates' Court of Victoria (MCV) Service Centre in Melbourne. You will provide front-line digital and administrative services to court users, handling enquiries across Criminal, Civil, and Intervention Orders, and escalating complex issues as needed.

Join a supportive team led by Registrars, with ongoing professional development and wellbeing initiatives such as Fitness Passport and Peer Support.