Frontline Court Services Advisor

Court-Services-Victoria; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

FitnessPassport program

Peer Support Program

Koori staff network

Job summary

Court Services Victoria is seeking a Client Service Officer to provide frontline digital and administrative services at the Magistrates' Court of Victoria Service Centre in Melbourne. You will handle phone, email and webchat inquiries across Criminal, Civil and Intervention Orders, referring or escalating complex issues as needed.

You’ll join a friendly team supported by a Team Leader and Registrars, with flexible work options and a commitment to diversity and wellbeing.

Qualifications

• Experience in delivering quality customer service.
• Strong interpersonal skills and an effective team player.
• Proficient with operating varying computer systems (desirable).

Responsibilities

• Respond to phone calls, emails and webchat enquiries from court clients and stakeholders at venues.
• Work across Criminal, Civil & Intervention Orders jurisdictions.
• Refer or escalate complex enquiries as required.

Skills

Customer service

Verbal communication

Written communication

Team player

Education

Completed VCE or equivalent

Tools

Computer systems

Job description

Court Services Victoria is seeking a Client Service Officer to provide frontline digital and administrative services at the Magistrates' Court of Victoria Service Centre in Melbourne. You will handle phone, email and webchat inquiries across Criminal, Civil and Intervention Orders, referring or escalating complex issues as needed.

You’ll join a friendly team supported by a Team Leader and Registrars, with flexible work options and a commitment to diversity and wellbeing.