Client Services Officer MCV Service Centre

Court-Services-Victoria; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

FitnessPassport program

Peer Support Program

Koori staff network

Job summary

Court Services Victoria is seeking a Client Service Officer to provide frontline digital and administrative services at the Magistrates' Court of Victoria Service Centre in Melbourne. You will handle phone, email and webchat inquiries across Criminal, Civil and Intervention Orders, referring or escalating complex issues as needed.

You’ll join a friendly team supported by a Team Leader and Registrars, with flexible work options and a commitment to diversity and wellbeing.

Qualifications

• Experience in delivering quality customer service.
• Strong interpersonal skills and an effective team player.
• Proficient with operating varying computer systems (desirable).

Responsibilities

• Respond to phone calls, emails and webchat enquiries from court clients and stakeholders at venues.
• Work across Criminal, Civil & Intervention Orders jurisdictions.
• Refer or escalate complex enquiries as required.

Skills

Customer service

Verbal communication

Written communication

Team player

Education

Completed VCE or equivalent

Tools

Computer systems

Job description

About UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.The Magistrates' Court of Victoria (MCV) has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The MCV determines in excess of 200,000 cases per annum at 51 venues, dealing with over 90 percent of all adult cases that come before Victorian courts each year.MCV aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.About the RoleClient Service Officers play a pivotal role in providing front line digital and administrative services to court users across the multi-jurisdictional Magistrates Court of Victoria (MCV) Service Centre. To do this, you will be required to perform the following (but not limited to):responding to phone calls, emails and webchat enquiries from court clients and stakeholders at all venues of the Magistrates' Court of Victoriawork across three jurisdictions: Criminal, Civil & Intervention Ordersrefer or escalate complex enquiries as requiredYou will operate within a friendly and dynamic team environment, supported by a Team Leader and a team of Registrars.Our BenefitsWe care about your health and wellbeing and have partnered with FitnessPassport, an initiative that allows you to access significantly discounted fitness membership programPeer Support Program designed to help create a safe and supportive workplace where colleagues look out for each otherFlexible work arrangementsKoori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily availableOngoing professional development within a collaborative and supportive work environmentAbout YouYou will be a highly effective communicator (both verbal and written) and have a genuine interest in the Magistrates' Court of Victoria legal system. Your other strengths will include:Strong interpersonal skills and an effective team playerExperience in delivering quality customer serviceProficient with operating varying computer systems (desirable)Completed VCE or equivalent (desirable)How to ApplyClick the `Apply Now' button, ensuring you include the following in your application:*; resume*; a short cover letterOther InformationCSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.We aim to create a workforce that reflects the community in which we live.If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.