Hybrid Case Manager: Workers' Comp Claims

QBE Insurance Group; Hobart; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Gender-equal flexible leave

Job summary

QBE Insurance Group in Hobart, TAS, invites applications for a permanent full-time Case Manager within the Workers Compensation Claims team. This hybrid role involves in-office and work-from-home arrangements, managing end-to-end claims with a strong customer focus and professional stakeholder engagement.

You will assess coverage, investigate matters thoroughly, communicate clearly with injured customers, and drive return-to-work outcomes in a fast-paced environment.

Qualifications

• Experience in customer service, administration or operational roles; knowledge of general insurance, claims or relevant legislation is advantageous.
• Empathetic customer approach; able to remain calm and professional when processing claims.
• Strong communication and ability to work in a fast-paced environment, with good numeracy skills.

Responsibilities

• Engage with stakeholders through case conferencing, claims reviews and onsite visits.
• Adhere to required timeframes, comply with regulations and record accurate claim information in the database.
• Provide guidance, support and clear communication to injured people throughout their claim.

Skills

Case Management

Analytical Thinking

Claims Settlement

Communication

Critical Thinking

Customer Service

Data Privacy

Disability Claims

Ownership & Accountability

Managing performance

Negotiation

Personal Injury Claims

Risk Assessments

Sound Judgment

Stakeholder Management

Job description

QBE Insurance Group in Hobart, TAS, invites applications for a permanent full-time Case Manager within the Workers Compensation Claims team. This hybrid role involves in-office and work-from-home arrangements, managing end-to-end claims with a strong customer focus and professional stakeholder engagement.

You will assess coverage, investigate matters thoroughly, communicate clearly with injured customers, and drive return-to-work outcomes in a fast-paced environment.