Senior Service Manager, Workers' Compensation – Hybrid

QBE Insurance Group; Newcastle; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Gender-equal leave

Job summary

QBE Insurance Group is seeking an experienced Service Manager to lead a corporate workers compensation portfolio within the NSW Nominal Insurer scheme. This hybrid role involves directing a team delivering high-quality services to large corporate clients and building trusted relationships with employers, brokers and intermediaries.

You will drive portfolio performance, provide leadership on complex claims, and collaborate with internal stakeholders to ensure seamless service outcomes while

Qualifications

• Proven experience leading Workers Compensation claims teams within corporate or large employer portfolios.
• Strong understanding of the NSW Workers Compensation scheme and needs of large employers and intermediaries.
• Excellent presentation and communication skills to convey complex strategies to senior stakeholders.

Responsibilities

• Lead, coach and develop a team delivering high-quality workers compensation services for large corporate clients in NSW.
• Build trusted relationships with employers, brokers and intermediaries to understand business needs and risk profiles.
• Communicate complex claims strategies and performance insights across meetings and stakeholder forums.
• Drive portfolio performance in outcomes, costs, compliance and service quality.

Skills

Leadership

Workers Compensation

Stakeholder management

Presentation skills

Coaching

Job description

QBE Insurance Group is seeking an experienced Service Manager to lead a corporate workers compensation portfolio within the NSW Nominal Insurer scheme. This hybrid role involves directing a team delivering high-quality services to large corporate clients and building trusted relationships with employers, brokers and intermediaries.

You will drive portfolio performance, provide leadership on complex claims, and collaborate with internal stakeholders to ensure seamless service outcomes while