Case Manager

QBE Insurance Group; Hobart; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Gender-equal flexible leave

Job summary

QBE Insurance Group in Hobart, TAS, invites applications for a permanent full-time Case Manager within the Workers Compensation Claims team. This hybrid role involves in-office and work-from-home arrangements, managing end-to-end claims with a strong customer focus and professional stakeholder engagement.

You will assess coverage, investigate matters thoroughly, communicate clearly with injured customers, and drive return-to-work outcomes in a fast-paced environment.

Qualifications

• Experience in customer service, administration or operational roles; knowledge of general insurance, claims or relevant legislation is advantageous.
• Empathetic customer approach; able to remain calm and professional when processing claims.
• Strong communication and ability to work in a fast-paced environment, with good numeracy skills.

Responsibilities

• Engage with stakeholders through case conferencing, claims reviews and onsite visits.
• Adhere to required timeframes, comply with regulations and record accurate claim information in the database.
• Provide guidance, support and clear communication to injured people throughout their claim.

Skills

Case Management

Analytical Thinking

Claims Settlement

Communication

Critical Thinking

Customer Service

Data Privacy

Disability Claims

Ownership & Accountability

Managing performance

Negotiation

Personal Injury Claims

Risk Assessments

Sound Judgment

Stakeholder Management

Job description

Primary Details

• Hobart or Launceston, TAS
• Permanent, full-time position
• Hybrid working - a mix of in office & work from home

The opportunity

We currently have a permanent fulltime opportunity to join our Workers Compensation Claims team as a Case Manager, where you'll play a key role in delivering high-quality claims management by assessing coverage, investigating matters thoroughly, and resolving cases effectively. You'll bring a strong customer focus, attention to detail, and the ability to maintain high standards through change, paired with the resilience and professionalism needed to support our customers when challenges arise.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Engage with stakeholders through case conferencing, claims reviews, and onsite visits.
• Adhere to required timeframes, comply with all legislative codes and company policies, and ensure accurate claim information is recorded in our database.
• Provide guidance, support and clear communication to injured people throughout their claim.
• Build and maintain strong, professional relationships with customers.
• Thrive in a fast-paced, dynamic work environment.
• Manage your client portfolio end-to-end, applying strong customer service and sound decision-making to achieve return-to-work outcomes.

About You

• Previous experience in customer service, administration, or operational roles; knowledge of general insurance, claims, or relevant legislation is highly advantageous but not essential.
• A highly empathetic customer approach, with the ability to remain calm and professional when processing claims.
• An engaging and courteous phone manner, including the ability to talk and type at the same time.
• Strong rapport-building skills and the capability to provide timely solutions and recommendations to diverse customers.
• Resilience, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Confident computer and numeracy skills, with the ability to learn new systems quickly.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

Rewards & Recognition

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Skills

• Analytical Thinking
• Case Management
• Claims Settlement
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Disability Claims
• Intentional collaboration
• Managing performance
• Negotiation
• Personal Injury Claims
• Risk Assessments
• Sound Judgment
• Stakeholder Management

Application Close Date: 26/11/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail] .