Hybrid Care Operations Coordinator

Australian Unity Limited; Albury City; Presencial; AUD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hybrid working arrangement

14 weeks paid parental leave

Employee discounts across insurance,,l

Career development opportunities and 1

LinkedIn Learning access

Resumo da oferta

Australian Unity Limited is seeking a dedicated Care Partner Support Officer for an office-based, full-time role. You will work with Care Partners, Clinical Care Partners and operations to deliver customer-focused services and administrative tasks with accuracy and efficiency.

The role emphasizes workflow coordination, queue management, and collaboration across families, providers and internal teams to ensure timely access to supports and services.

Qualificações

• Experience in administration, customer service, healthcare or community services.
• Strong organisational skills with ability to manage competing priorities in a fast-paced environment.
• Experience supporting customers and resolving enquiries with empathy and professionalism.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to maintaining accurate records.

Responsabilidades

• Assist Care Partners with workflow coordination, customer reviews and service mobilisation to ensure customers receive timely access to supports and services.
• Support first-line operational customer contact and queue management during peak demand.
• Monitor workflow queues, referrals and customer requests to ensure timely action.
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders.
• Maintain accurate customer records and documentation across multiple systems.
• Support reassessments, care plan reviews and funding utilisation activities.
• Identify and escape customer concerns, service risks and safeguarding matters appropriately.
• Contribute to audits, compliance activities, quality initiatives and continuous improvement projects.
• Support continuity of neighbourhood operations during peak periods, leave or workforce changes.
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes.

Conhecimentos

Administration

Customer service

Healthcare knowledge

Microsoft Office

CRM systems

Ferramentas

CRM systems

Descrição da oferta de emprego

Australian Unity Limited is seeking a dedicated Care Partner Support Officer for an office-based, full-time role. You will work with Care Partners, Clinical Care Partners and operations to deliver customer-focused services and administrative tasks with accuracy and efficiency.

The role emphasizes workflow coordination, queue management, and collaboration across families, providers and internal teams to ensure timely access to supports and services.