Care Partner Support Officer: Care Coordination

Australian Unity Group Services Pty Ltd; Penrith; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Additional leave: Community, Wellbeing

LinkedIn Learning access

Employee discounts across insurance, ♪

Fitness Passport access to gyms and 1,

Job summary

Australian Unity is reimagining how health and care are delivered in local communities. We are seeking a Care Partner Support Officer in Penrith, NSW, to work with Care Partners and clinical teams, ensuring enquiries, requests, services and administrative activities are delivered efficiently with a customer-first approach.

This full-time, office-based role coordinates workflows, supports first-line customer contact, maintains records across multiple systems, and contributes to care plan reviews,

Qualifications

• Experience in administration, customer service, healthcare or community services.
• Strong organisational skills to manage competing priorities in a fast-paced environment.
• Empathetic and professional approach to customer queries.
• Excellent verbal and written communication.

Responsibilities

• Assist Care Partners with workflow coordination, customer reviews and service mobilisation.
• Support first-line operational customer contact and queue management.
• Monitor workflow queues, referrals and customer requests for timely action.
• Coordinate follow-up activities with families, providers and internal stakeholders.
• Maintain accurate customer records across multiple systems.
• Support reassessments, care plan reviews and funding utilisation.
• Identify and elevate customer concerns and safeguarding matters.
• Contribute to audits, compliance activities and continuous improvement.

Skills

Administration

Customer service

Healthcare

Communication skills

Attention to detail

Team collaboration

Tools

Microsoft Office

CRM systems

Job description

Australian Unity is reimagining how health and care are delivered in local communities. We are seeking a Care Partner Support Officer in Penrith, NSW, to work with Care Partners and clinical teams, ensuring enquiries, requests, services and administrative activities are delivered efficiently with a customer-first approach.

This full-time, office-based role coordinates workflows, supports first-line customer contact, maintains records across multiple systems, and contributes to care plan reviews,