Care Partner Support Specialist - Hybrid & Flexible Hours

Australian Unity Limited; Central Coast Council; Hybrid; AUD 46,000 - 65,000; Full time

Benefits offered by this job

Community Leave

Wellbeing Leave

Deep Listening Leave

Flexible Work Options

LinkedIn Learning access

Staff discounts on insurance, travel &

Fitness Passport

Novated Car Leasing

14 weeks Parental Leave

Job summary

Australian Unity Limited is seeking a Care Partner Support Officer to coordinate customer requests, manage workflows, and support service mobilisation within a hybrid, permanent full-time role based in Wyong / The Entrance NSW.

You’ll assist Care Partners and Clinical Care Partners, maintain accurate records, and contribute to continuous improvement while working flexible hours (8:30–4:30 or 9:00–5:00, Mon-Fri) in a hybrid setup.

Qualifications

• Strong administrative and organisational capabilities.
• Customer-focused mindset with service excellence.
• Ability to manage competing priorities and strict deadlines.
• Excellent attention to detail and record-keeping.

Responsibilities

• Support customer requests and administrative enquiries.
• Coordinate workflow activities across the Care Partnering team.
• Assist with customer reviews, reassessments, referrals, and service mobilisation.
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up.

Skills

Administrative skills

Organisational skills

Customer-focused

Communication

Stakeholder engagement

Systems literacy

Tools

CRM systems

Job description

Australian Unity Limited is seeking a Care Partner Support Officer to coordinate customer requests, manage workflows, and support service mobilisation within a hybrid, permanent full-time role based in Wyong / The Entrance NSW.

You’ll assist Care Partners and Clinical Care Partners, maintain accurate records, and contribute to continuous improvement while working flexible hours (8:30–4:30 or 9:00–5:00, Mon-Fri) in a hybrid setup.