Care Partner Support & Operations Coordinator

Australian Unity Limited; Sunshine Coast Regional; Hybrid; AUD 52,000 - 59,000; Full time

Benefits offered by this job

Flexible work options

Parental leave (14 weeks)

Novated Car Leasing programs

Staff discounts

Job summary

Australian Unity Limited is seeking a Care Partner Support Officer to coordinate workflow, handle customer enquiries and support administrative tasks to deliver high-quality outcomes in the Sunshine Coast region.

This permanent full-time role offers hybrid work with flexible hours (8:30am-4:30pm or 9:00am-5:00pm, Monday to Friday), a starting hourly rate of $40.38 plus superannuation, and opportunities to contribute to service delivery across Care Partnering and Service Delivery teams.

Qualifications

• Strong administrative and organisational skills.
• Experience managing competing priorities and deadlines.
• Customer-focused approach and commitment to service excellence.
• Attention to detail and ability to maintain accurate records.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Support customer requests and administrative enquiries.
• Coordinate workflow activities across the Care Partnering team.
• Assist with customer reviews, reassessments, referrals, and service mobilisation.
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up activities.
• Monitor workflow queues and elevate risks, overdue actions, or customer concerns.
• Maintain accurate customer records and documentation across systems.
• Coordinate actions with suppliers, contractors, and stakeholders.
• Support quality, compliance, and governance processes.
• Contribute to continuous improvement initiatives and new ways of working.

Skills

Administrative skills

Organisational skills

Prioritisation

Customer service

Stakeholder engagement

Systems proficiency

Communication

Problem solving

Team collaboration

Job description

Australian Unity Limited is seeking a Care Partner Support Officer to coordinate workflow, handle customer enquiries and support administrative tasks to deliver high-quality outcomes in the Sunshine Coast region.

This permanent full-time role offers hybrid work with flexible hours (8:30am-4:30pm or 9:00am-5:00pm, Monday to Friday), a starting hourly rate of $40.38 plus superannuation, and opportunities to contribute to service delivery across Care Partnering and Service Delivery teams.