Care Partner Operations & Support Coordinator

Australian Unity Limited; Wagga Wagga City Council; Hybrid; AUD 52,000 - 59,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

14 weeks paid Parental Leave

LinkedIn Learning access

Staff discounts

Job summary

Australian Unity Limited is seeking a Care Partner Support Officer to assist in coordinating customer requests, managing workflows and delivering efficient administrative support. This permanent full-time role supports Care Partners, Service Delivery and Scheduling teams to ensure timely access to services and high-quality customer outcomes.

Hybrid working is offered with flexible hours (8:30–16:30 or 9:00–17:00), and an hourly rate of AU$40.38 plus super.

Qualifications

• Experience in administrative coordination and workflow support.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused approach with strong communication skills.

Responsibilities

• Support customer requests and administrative enquiries.
• Coordinate workflow activities across the Care Partnering team.
• Assist with reviews, reassessments, referrals, and service mobilisation.
• Support Care Partners and Clinical Care Partners through effective workflow coordination and follow-up.

Skills

Administrative support

Organisational skills

Customer service

Stakeholder engagement

Systems literacy

Problem solving

Team collaboration

Attention to detail

Tools

CRM systems

Microsoft 365

Job description

Australian Unity Limited is seeking a Care Partner Support Officer to assist in coordinating customer requests, managing workflows and delivering efficient administrative support. This permanent full-time role supports Care Partners, Service Delivery and Scheduling teams to ensure timely access to services and high-quality customer outcomes.

Hybrid working is offered with flexible hours (8:30–16:30 or 9:00–17:00), and an hourly rate of AU$40.38 plus super.