Hybrid Care Coordination & Administration Officer

Australian Unity Limited; Ballarat; Híbrido; AUD 46.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid working arrangement

14 weeks paid parental leave

Career development opportunities and 0

LinkedIn Learning access

Employee discounts across insurance, 


Novated vehicle leasing options

Descripción de la vacante

Australian Unity Limited is seeking a Care Partner Support Officer in Victoria to coordinate workflows, respond to customer enquiries and manage administrative tasks. The role operates with a permanent full-time basis in a hybrid setup, with 2 days from home and 3 days in Victoria offices (Clayton, Mulgrave or Ballarat).

The position offers an hourly rate of $40.38 plus super, with flexible hybrid working and meaningful work supporting older Australians.

Formación

• Experience in administration, customer service, healthcare, aged care or community services.
• Knowledge of aged care funding programs is advantageous.
• Strong organisational and communication skills.
• High attention to detail and commitment to maintaining accurate records.

Responsabilidades

• Coordinate workflows and support customer enquiries to ensure services are delivered accurately and on time.
• Assist customers with enquiries, service navigation and administrative support.
• Monitor workflow queues, referrals and customer requests to ensure timely action.
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders.
• Maintain accurate customer records and documentation across multiple systems.
• Support reassessments, care plan reviews and funding utilisation activities.
• Identify and escalate customer concerns, service risks and safeguarding matters appropriately.
• Contribute to audits, compliance activities, quality initiatives and continuous improvement projects.
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes.

Conocimientos

Administration experience

Customer service

Healthcare / aged care

Organisational skills

Communication skills

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Australian Unity Limited is seeking a Care Partner Support Officer in Victoria to coordinate workflows, respond to customer enquiries and manage administrative tasks. The role operates with a permanent full-time basis in a hybrid setup, with 2 days from home and 3 days in Victoria offices (Clayton, Mulgrave or Ballarat).

The position offers an hourly rate of $40.38 plus super, with flexible hybrid working and meaningful work supporting older Australians.