Care Coordination & Support Officer (Hybrid)

Australian Unity Limited; Melbourne; Híbrido; AUD 46.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Community leave

Wellbeing leave

LinkedIn Learning access

Employee discounts

Fitness Passport

Novated vehicle leasing

Parental leave 14 weeks

Descripción de la vacante

Australian Unity Limited in Melbourne is seeking a Care Partner Support Officer to help keep care services running smoothly by coordinating workflows, supporting customer enquiries and ensuring essential administrative activities are completed accurately and on time.

This is a permanent full-time role with a hybrid work model (2 days from home, 3 days in our Victoria offices in Clayton, Mulgrave or Ballarat).

Formación

• Experience in administration, customer service, healthcare, aged care or community services.
• Knowledge of aged care funding programs is advantageous.
• Strong organisational skills to manage competing priorities in a fast-paced environment.
• Experience supporting customers and resolving enquiries with empathy and professionalism.
• Excellent verbal and written communication skills.

Responsabilidades

• Coordinate workflows and assist with customer enquiries and administrative tasks.
• Support Care Partners and Clinical Care Partners with workflow coordination and service mobilisation.
• Monitor workflow queues, referrals and customer requests to ensure timely action.
• Coordinate follow-up activities with families, providers, suppliers and internal stakeholders.
• Maintain accurate customer records across multiple systems.
• Support reassessments, care plan reviews and funding utilisation activities.
• Identify and escalate customer concerns, service risks and safeguarding matters.
• Contribute to audits, compliance activities and continuous improvement projects.
• Build positive working relationships across multidisciplinary teams to achieve great customer outcomes.

Conocimientos

Administration

Customer service

Healthcare / aged care

Organisational skills

Communication

Attention to detail

Microsoft Office

CRM systems

Collaboration

Problem solving

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Australian Unity Limited in Melbourne is seeking a Care Partner Support Officer to help keep care services running smoothly by coordinating workflows, supporting customer enquiries and ensuring essential administrative activities are completed accurately and on time.

This is a permanent full-time role with a hybrid work model (2 days from home, 3 days in our Victoria offices in Clayton, Mulgrave or Ballarat).