Aboriginal Home Health Care Coordinator | Hybrid

Australian Unity Limited; Penrith; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Level 3 pay scale

Job summary

Australian Unity Limited is seeking a Care Partner Support Officer for Aboriginal Home Health in Penrith NSW. The role is permanent full-time with a hybrid work model, combining office days and work-from-home flexibility.

The remuneration is aligned with the Care Administration Enterprise Agreement at Level 3, at an hourly rate of $40.38 plus superannuation, with an emphasis on timely service delivery and customer support.

Qualifications

• Experience working with Aboriginal and Torres Strait Islander peoples with respectful practice.
• Ability to manage competing priorities and deadlines.
• Strong administrative and organisational skills.
• Customer-focused approach and service excellence.
• Attention to detail and accurate records.

Responsibilities

• Support customer requests and administrative enquiries.
• Coordinate workflow activities across the Care Partnering team.
• Assist with customer reviews, reassessments, referrals and service mobilisation.
• Support Care Partners and Clinical Care Partners through workflow coordination and follow-up.
• Monitor workflow queues and escalate risks, overdue actions, or customer concerns.
• Maintain accurate customer records and documentation across systems.
• Coordinate actions with suppliers, contractors and stakeholders.
• Support quality, compliance and governance processes.
• Contribute to continuous improvement initiatives and new ways of working.

Job description

Australian Unity Limited is seeking a Care Partner Support Officer for Aboriginal Home Health in Penrith NSW. The role is permanent full-time with a hybrid work model, combining office days and work-from-home flexibility.

The remuneration is aligned with the Care Administration Enterprise Agreement at Level 3, at an hourly rate of $40.38 plus superannuation, with an emphasis on timely service delivery and customer support.